Frequently asked questions

What is Augma Rewards?

Augma Rewards is a loyalty program for bone graft cement users. It provides you reward points with every purchase made on Augmabio.com, through Augma Biomaterials customer service center, or by taking on-demand courses. You can later use reward points to receive complimentary Augma products.

How do I enroll?

If you already have a username on Augmabio.com, you are already enrolled in Augma Rewards. If you are new customer, you can register on Augmabio.com and automatically enroll in Augma Rewards. You can sign up now by clicking Login/Register.

By signing up to Augma’s website, you are being automatically enrolled in the Augma Rewards program. Every purchase done through Augmabio.com or Augma’s US office (for US customers) will result in added points to the Member’s account.

What are the benefits of Augma Rewards?

Augma Rewards has 5 tiers of benefits based on your purchases. Each tier contains certain benefits. You can view all of them here.

Reward points VS. base points - What is the difference?

Augma Rewards contains two types of points.

  1. Base points define your tier. Every $1 equals 1 base point.
  2. Reward points are ones you can use to get complimentary products. Every $1 spent equals 5 reward points, and every 150 reward points equal $1 to purchase Augma products. 

How do I earn points from watching webinars?

It’s simple. Upon completion of an on-demand webinar that contains a quiz and Continuing Education credits, you will receive 2,000 reward points to your account.

How can I check my current tier and points?

You are able to view your status anytime by logging in to augmabio.com and clicking on My Account. Under your Augma Rewards option, you will see your current tier, amount of reward points, how many base points are required to move to the next tier and your unique referral link.

What is the referral program?

You can share your referral link with dentists haven’t purchased Augma before. When a non-registered Member makes a purchase for the first time using this link, you will receive 15,000 reward points. This is equal to 1 syringe of Bond Apatite®.

To be valid, the referral must be from an existing member to a new, non-registered member. The existing member must share a unique hyperlink, and the non-registered member must make a purchase from that link.

You can find the referral link here

Steps: Go to Augma Rewards section on My Account --> Copy the referral link --> share with dentists

How do I update my profile to get more points during the month of my birthday?

Augma rewards you with extra 40% more reward points during the month of your birthday. To be eligible for those bonus points, you will need to update your birthday under “My Account”.

How do I redeem my points?

In the Checkout page, you will see the status of your reward points on the top of the screen, along with the option to apply these points to the current purchase and the points value.

Select how many points of your available reward points you would like to use, and click “Apply Points”. The points will be redeemed and a new total will be shown.

Step 1: Checkout page – Reward points are shown under the Apply Points button

Step 2: select the number of reward points out of your total reward points available and click the Apply Points button

Step 3: points will be added under Cart Discount with a new Total. 

I place orders from a clinic with multiple doctors. What will be my tier?

Augma Rewards is based on the e-mail address used for the Augma account. If many doctors are ordering from the same account, the total will be aggregated. The milestone bonuses, exclusive status gifts and other benefits will be given to the clinic, as opposed to the individual doctor.

In case you wish to order from your own e-mail address, all benefits will be associated with your personal account.

Clinics with more than 20 dentists in the same location are required to open unique account per dentists. The offer does not apply to DSOs.

Additional questions?

Please send questions to [email protected].

Or just give us a call at 1-800-AUGMA-US